Refund Policy

Please read our policies below prior to submitting your request.

Return Policies:

1. Returns may be accepted within 30 days of receipt.

2. Returned items must be in unused, resalable condition with all original packaging intact and price tags attached with the original invoice. When returning items, the return will be denied if the box/or packaging has been used as the shipping box. Unfortunately we cannot provide return shipping services except in the event of an order error on our part.

3. Refunds are processed within 14 days after we receive the return merchandise and will be given in the original form of payment. The original shipping charges on the order will not be refunded.

4. We will not accept any returns delivered to us without any prior communication and written agreement between us and the customer. Please make sure all items to be returned are properly packaged and traceable with a proper tracking number. We also recommend insuring the package for the full amount of value. We do not accept or assume responsibility for loss of or damage to returned goods while in transit from the customer. Once the returned items have been inspected and confirmed, a full refund will be issued to the customer (minus original shipping charges, unless otherwise stated).

We have the right to deny returns if the merchandise returned does not meet our return policy requirements.

7. Our online return policies only apply to orders placed online at Seventhouse.store.

8. We will not accept returns in quantities of 3 or more of the same product.

Lastly, if we made a mistake in processing your order - Apologies! This ONLY includes incorrect or damaged item being shipped. In this case we will also refund your original shipping charge. Please contact info@seventhouse.store with your order number and the item number of the merchandise that you received as well as the item you were expecting. We'll send you a return shipping label. If we have the correct item in stock, we'll ship it to you once the incorrect item is received. If the item is no longer available, we'll credit your original form of payment.

Contact Form

If you need to change your shipping address after placing an order, please contact us as soon as possible at info@seventhouse.store with your order receipt number and updated address. We will do our best to accommodate your request if the order has not yet been shipped.

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt. Please ensure that the items are unworn, unwashed, and in their original condition with tags attached. For more details, please refer to our Return Policy on our website.

Seventhouse.store accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, Discover.

Your credit card will be charged at the time of shipment. A temporary hold will be placed on your credit card for the full amount when you place your order. Once we have verified your card details and received credit authorization, we will prepare your order for shipping and charge the full amount. If for any reason, the temporary hold on your credit card fails or expires, we will contact you via email to reprocess the payment.

Seventhouse.store features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.

Apple Pay: Shop easily without having to manually enter your credit card details or other personal information on the website. You will be charged once the items are shipped.

PayPal: Shop easily online without having to enter your credit card details on the website. Your account will be charged once the items are shipped. To register for a PayPal account, visit paypal.com. Please note PayPal is not offered as a payment option for Pre-Orders.

Please note, payment methods differ in stores. Stores accept cash, credit card, Apple Pay, WeChat Pay, Alipay, and Balenciaga gift cards. Select locations accept

For more details, please visit our Terms of Sale.

Size guide chart with general recommendations is available on each product page to help determine your best fit.

Size chart is available for our ready-to-wear. This Guide allows you to determine your Seventh House size by comparing it to the size you wear in other designers.

Verify that you have correctly entered your payment information. If you are paying with a credit card and the problem persists, we suggest contacting your Credit Card Issuer.

If your financial institution is unable to resolve the matter, you may contact Client Services for further assistance.

Yes, you can cancel or modify your order by contacting us at info@seventhouse.store. Please provide your order receipt number and your name when reaching out.

We ask that you return the package to us after it has been delivered, as indicated in our Return Policy.

You can reach our customer service team by emailing us at info@seventhouse.store or by reaching out in our connect with us page. We aim to respond to all inquiries within 24-48 hours. For urgent matters, please include "Urgent" in the subject line of your email.

The amount paid is lower when, at the time the order is dispatched, one or more of the items is not available. The amount charged will correspond to the value of the items that were shipped.

When more than one product is ordered, products may ship at different times depending on stock’s location (i.e., warehouse, stores, etc.). You may see separate charges on your bank statement in this case

Sales tax is applied to your order in accordance with individual state and local regulations depending on the shipping address and location of seventhouse.store, company establishments or partners located in that state. An estimated tax charge is added to your order during the checkout process, and the exact charges will be calculated automatically upon order shipment based on the shipping address zip code. The final amount taxed will be equal to or less than the Estimated Sales Tax and will be indicated on your completed order invoice.

Pre-Order items are products from the most recent collection that can be reserved in advance within a limited timeframe. When purchasing a Pre-Order item, you will be among the first to reserve a product in your preferred style and size. The expected shipping date for Pre-Order items will be clearly noted on the product page. This date is only an estimate and is subject to change. Please note, Pre-Ordered items are not guaranteed. If for any reason we are not able to fulfill your Pre-Order, we will refund you the full amount of the Pre-Order. You may always return an item or cancel your Pre-Order based on our online return policy, and you will only be charged at the time of shipment. For updates regarding your Pre-Order, please contact us or send an email to info@seventhouse.store with your order information.

When your order is shipped, you will receive an email with a tracking link to follow your order. You may always contact our carrier for any questions regarding your shipment.

If you receive a damaged or incorrect item, please contact us immediately at info@seventhouse.store with your order receipt number, a description of the issue, and photos if possible. We will provide instructions for returning the item and arrange for a replacement or refund.

To stay updated on new arrivals, limited editions, special events, and exclusive offers, you can sign up for our newsletter. Simply enter your email address in the sign-up form at the bottom of our homepage. You can also follow us on social media for the latest updates and announcements.

Currently, we do not offer custom or personalized items. However, we are always looking to expand our product offerings, so please stay tuned for future updates. You can subscribe to our newsletter to be the first to know about any new services.

To ensure the longevity and quality of your clothing, please follow the care instructions provided on the label of each item. Generally, we recommend washing items in cold water and hanging them to dry. Avoid using bleach or harsh detergents, and iron on low heat if necessary. For specific care instructions, contact us at info@seventhouse.store.